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Course Title: Customer Service Management
Course ID: BMGT 235

This course introduces students to the importance of delivering excellent customer service. Emphasis is placed on building, maintaining, and increasing an organization’s customer base. This course provides the guidelines and best practices for providing excellent customer service to enable employees to build, maintain, and increase a loyal customer base. Lecture 3 hours per week.

Credits: 3
Semester(s): Fall

Prerequisites: READ 02 or Reading placement of ENGL 111

Corequisites: None

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Main Campus
2080 Three Rivers Blvd., Poplar Bluff, MO 63901
Office Hours: Monday – Friday 8:00 a.m. to 5:00 p.m.

P: (877) 879-8722 View all locations