NETWORK DISRUPTION UPDATESMarch 5, 2020

Last Updated: March 18th, 2020 – 3:00 p.m.

Three Rivers College classes are back in session, except face-to-face classes at the Cape College Center, which will be on Spring Break March 16-27.

What happened?

The College is the victim of a ransomware cyberattack. We have been working with a national third-party computer firm that specializes in assisting victims of ransomware cyberattacks. In conjunction with this firm, we have been working diligently to investigate the College computer systems and restore the disrupted services. Based on the current results of this investigation, there is NO EVIDENCE THAT DATA WAS STOLEN OR MISUSED. Unfortunately, the attack has encrypted a significant portion of our files and made it necessary to suspend some computer services. Please know that Three Rivers is working diligently to restore our systems. Now that classes have resumed, the College will work with students on assignments, due dates, and exams so that no student is negatively impacted as a result of this event. Classes resumed on March 16.

Latest Developments

• As a precautionary measure, the College is requiring all students to reset their passwords by 5 p.m. Thursday March 19. Your new password must be a minimum of 12 characters (max. 20) and include at least one each of the following: lowercase letters (a-z), uppercase letters (A-Z), numerals (0-9), and symbols (! # $ % _). To reset your password, using a web browser, go to trcc.edu and click on the gold banner at the top of the page. It may take a few minutes to load the password reset page. You will then type in your username (which is your complete TRC email address, including @mymail.trcc.edu), your current password, your new password, and then confirm your new password. Then click the “Change Password” button. You can also change your password from any student lab computer at our Poplar Bluff, Sikeston, Dexter, and Kennett locations, by hitting CTRL-ALT-DEL (after you login) and choosing the “Change a Password” option. Password changes may take up to 30 minutes to synchronize with Office 365. Note that you cannot change your password using Office 365 at this time, but must use one of the methods above. If you have not changed your password by 5 p.m. on March 19, you will need to contact the Welcome Center at 573-840-9605 or in person on the first floor of the Westover Building in order to do so.
• As a precautionary measure, all Three Rivers employees are required to change their Office 365 password by 5 p.m. March 23. Passwords not reset by that time were automatically reset. Contact Distance Learning if you need assistance.
• Blackboard is now available to students. Currently, Blackboard has been restored to where it was on January 31, 2020. We are still attempting to restore Blackboard to the day before the network disruption. Instructors will work with students on assignments, due dates, and exams so that no student is negatively impacted as a result of this event.
• myTRCC is now available. This includes Attendance Tracker, Self-Service, and the Summer and Fall schedules. Usernames and passwords have NOT changed for myTRCC.
• Transcripts can now be ordered via National Student Clearinghouse. Go to trcc.edu/academics/registrar/ for instructions and a link to National Student Clearinghouse.
• Our online admissions application is once again available: trcc.edu/admissions/application.
• The March 1 deadline to apply for the Poplar Bluff RN Day program and the Poplar Bluff LPN-RN Bridge Evening program has been extended to Friday, March 27, at 4 p.m. New dates for the NLN-PAX-RN pre-entrance exam have been set: March 19, 1 p.m.; March 24, 9 a.m. and 1 p.m.; March 26, 9 a.m. and 1 p.m. The NLN will be calling students who were registered for the exams that had to be rescheduled. The NLN will work with you to reschedule the test without penalty. The NLN will call the number provided by the student at the time of registration. If you were already registered and have not been contacted, please contact the NLN to reschedule your testing date. The NLN portal can be found at trcc.edu/testing or call 800-732-8656. If you have not yet registered, please visit trcc.edu/testing to register for an exam.
• Download a nursing application from our website at trcc.edu/admissions/application Paper nursing applications are available in the nursing office on the Poplar Bluff campus and at Three Rivers – Sikeston.

Following are answers to questions you may have. If you have a question not answered here, contact the Welcome Center at 573-840-9605 or WelcomeCenter@trcc.edu, or stop by during normal operating hours.

General

• Will the semester be extended? No, the Spring semester will not be extended. Now that classes have resumed, instructors will work with students on assignments, due dates, and tests so that no student is negatively impacted as a result of this event.

Academic

• Dual credit: My high school’s spring break is the week after TRC returns. What should I do? Please contact Amanda Taylor at ataylor@trcc.edu.
• If you have questions about grades or other class specific questions, please call or email your instructor, or visit them during office hours. If you email, be sure to use your TRC email. Please give your instructor 24 hours to respond.
• How do I contact my instructor? You can contact them via email, phone, or by visiting them during office hours. If you do not have your instructor’s contact information, please contact Michelle Wooldridge at mwooldridge@trcc.edu for assistance. If you email, be sure to use your TRC email. Please give your instructor 24 hours to respond.
• My instructor isn’t responding, what do I do? Your instructor has 24 hours to respond to emails. If they haven’t responded, make sure you are using your Three Rivers College email. As a security measure to ensure your instructor is speaking with the correct person, they will only respond to a student request from a student’s College email account. If you have been using your College email and it has been more than 24 hours, you may file a complaint via the Student Complaint Portal at: https://trcc.edu/studentservices/complaint.php.

Fitness Center

• Is the Ben and Martha Bidewell Fitness Center open? Fitness classes at the Ben and Martha Bidewell Fitness Center are continuing as scheduled. For a schedule of classes, visit trcc.edu/continuing.
• Can people sign up for classes at the Ben and Martha Bidewell Fitness Center? Yes, you can sign up for fitness classes using cash, check, money order, or credit/debit at the Student Accounts office on the first floor of the Westover Building. Those making payments should make sure to get a paper receipt.

Financial Aid

• When will financial aid be disbursed? We are processing aid. Send questions to financialaid@trcc.edu.
• For FAFSA and other financial aid questions visit trcc.edu/financialaid. You can also email financialaid@trcc.edu.

Financial Services

• Can students pay their bills? Students can pay their bills by cash, check, money order, or credit/debit at the Student Accounts office on the first floor of the Westover Building on the Poplar Bluff Campus. We can now provide balances due. Those making payments should make sure to get a paper receipt. You can mail a check or money order to: Three Rivers College, Attn: Student Accounts, 2080 Three Rivers Blvd., Poplar Bluff, Mo. 63901.
• Will I owe if I drop a class? Yes, unless it’s a B Session class. We are past the 100% drop date. Students who drop courses after the 100% drop date will be charged the full price for the course. Three Rivers College does not prorate costs for courses. Before you drop a class, check with your instructor. We have directed instructors to work with students once classes resume on assignments, due dates, and tests so that no student is negatively impacted as a result of this outage. For more details about dropping courses, visit trcc.edu/academics/registration .
• For more information about financial services, visit trcc.edu/studentaccounts or call 573-840-9670.
• Is The College Store open? The College Store is open during normal operating hours. For information, visit bookstore.trcc.edu/Home.
• When can I get my 1098-T? Now that myTRCC is operational, you can log into myTRCC and download/print it—if you have consented to have it delivered electronically. If you did not consent to have it delivered electronically by the deadline, please contact Student Accounts for assistance at 573-840-9670.
• Can I get a new RaiderOne card? Can you help me set up my RaiderOne card? For information on the RaiderOne card, please visit trcc.edu/studentaccounts/raideronecard.

Enrollment Services

• When can current students register? Registration for current students begins March 23 and new students can register starting April 6.
• Will there be advisors available to enroll/talk to students? Advisors are available during normal operating hours. Contact the Welcome Center at 573-840-9605 or WelcomeCenter@trcc.edu for more information.
• How can I apply? Our online application is once again available at trcc.edu/admissions/application.
• I have questions about enrolling at Three Rivers. Contact the Welcome Center at 573-840-9605 or WelcomeCenter@trcc.edu for more information.
• Can I take a tour? Can I take an Accuplacer? I filled out an application, but I didn’t receive an acceptance letter. Contact the Welcome Center at 573-840-9605 or WelcomeCenter@trcc.edu for more information.

Registrar

• Can I get my transcript?Transcripts can now be ordered via National Student Clearinghouse. Go to trcc.edu/academics/registrar/ for instructions and a link to National Student Clearinghouse.

Nursing

• The deadline to apply for the Poplar Bluff RN Day program and the Poplar Bluff LPN-RN Bridge Evening program has been extended to Friday, March 27, at 4 p.m. Applications can be downloaded at trcc.edu/admissions/application.
• New dates for the NLN-PAX-RN pre-entrance exam have been set: March 19, 1 p.m.; March 24, 9 a.m. and 1 p.m.; March 26, 9 a.m. and 1 p.m., and will be held at The Excel Center in Poplar Bluff. The NLN will be calling students who were registered for the exams that had to be rescheduled. The NLN will work with you to reschedule the test without penalty. The NLN will call the number provided by the student at the time of registration. If you were already registered and have not been contacted, please contact the NLN to reschedule your testing date. The NLN portal can be found at trcc.edu/testing or call 800-732-8656. If you have not yet registered, please visit trcc.edu/testing to register for an exam.

University Center

• For information on Southeast Missouri State University classes held on the Three Rivers College campus in Poplar Bluff, contact Pauletta Burns at pburns@semo.edu.
• Central Methodist University classes held on the Three Rivers College campus in Poplar Bluff will meet as usual. Online courses are not impacted. Contact Karen Lovette at klovette@centralmethodist.edu with questions.
• Hannibal-LaGrange University classes held on the Three Rivers College Poplar Bluff classes will meet as usual. Contact Donna Pirc at donna.pirc@hlg.edu with questions.